Refund policy

Return and Refund Policy

Print3DG

Last updated: 23 October 2026

At Print3DG, we take pride in producing high-quality decorative and personalised magnets. We want every customer to enjoy their purchase and shop with confidence.

This policy explains your rights regarding cancellations, returns, refunds, faulty products and personalised orders.

Print3DG currently accepts orders for delivery within the United Kingdom only.

1. Standard Products – Your Right to Cancel

If you purchase a standard, non-personalised product online, you generally have the legal right to cancel your order within 14 days after the day you receive your goods, without giving a reason.

To exercise this right, please contact us at print3dg@gmail.com, providing your order number and a clear statement that you wish to cancel.

You must send the goods back within 14 days of informing us of your decision to cancel.

You may inspect the products as you would in a physical shop. If the products have been handled beyond what is necessary to establish their nature, characteristics and functioning, we may make a lawful deduction from your refund for any resulting reduction in value.

We recommend returning products in secure packaging, preferably the original packaging where available. Original packaging is not a condition of exercising your statutory cancellation rights.

2. Personalised and Custom-Made Products

Products manufactured to a customer's individual specifications or clearly personalised are excluded from the statutory 14-day change-of-mind cancellation right under Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Examples include:

Magnets featuring photographs or images supplied by the customer
Magnets personalised with names, dates or messages
Bespoke magnets produced to individual customer specifications
Custom designs incorporating customer-provided artwork

Once a personalised order has been confirmed, we do not generally accept cancellations or returns solely because the customer has changed their mind.

If you need to request a change or cancellation, please contact us as soon as possible. We may consider such requests at our discretion.

Where a design proof is provided, customers are responsible for checking names, spelling, dates, images and other requested details before approving the design.

A product is not automatically considered personalised simply because it is manufactured after an order has been placed.

Your statutory rights remain fully protected if a personalised product is faulty, damaged, not as described or does not meet the agreed specifications.

3. Damaged, Faulty or Incorrect Products

If your order arrives damaged, faulty or incorrect, please contact us at print3dg@gmail.com.

Please include your order number, a description of the issue and, where possible, photographs of the product and packaging.

Photographs can help us resolve problems quickly but are not a mandatory condition of exercising your statutory rights.

Under the Consumer Rights Act 2015, customers have legal rights where goods are faulty, not as described or not of satisfactory quality.

Depending on the circumstances, you may be entitled to a refund, repair or replacement.

For qualifying faulty goods, consumers generally have a short-term right to reject within 30 days. Other statutory remedies may apply after this period.

Where a return is required because goods do not conform to the contract, Print3DG will cover reasonable return costs as required by law.

4. Return Shipping Costs

Return Instructions

To arrange a return, please contact us at print3dg@gmail.com, quoting your order number.

We will promptly provide the appropriate return address and shipping instructions.

Our Glasgow business correspondence address is intended for letters and does not provide a parcel returns service.

You do not need our approval to exercise your statutory right to cancel an eligible order.

5. Refunds

For eligible statutory cancellations, we will refund the price paid for the cancelled products and the applicable original standard delivery charge.

If you selected a delivery service more expensive than our least expensive standard delivery option, we are not required to refund the additional delivery cost.

Refunds will be issued without undue delay and no later than 14 days after we receive the returned goods or receive evidence that you have sent them back, whichever is earlier.

Where no goods have been supplied, refunds for valid statutory cancellations will be made within 14 days after we are informed of the cancellation.

Refunds will be made using the original payment method unless you expressly agree otherwise.

We do not charge refund administration fees.

Your bank or payment provider may take additional time to process the payment.

6. Exchanges

If you would like to discuss exchanging a product, please contact us at print3dg@gmail.com.

Exchanges are considered according to the product type, circumstances and applicable statutory rights.

7. Your Statutory Rights

Nothing in this policy excludes or restricts your statutory consumer rights under applicable United Kingdom law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

These rights apply to both standard and personalised products.