Shipping policy
SHIPPING POLICY – PRINT3DG
Last updated: 26 October 2026
At PRINT3DG, we carefully prepare and package our products to ensure they reach our customers safely.
1. Delivery Areas
We currently accept orders for delivery within the United Kingdom only, including England, Scotland, Wales and Northern Ireland.
International shipping is not available at this time.
2. Order Processing
Our products include handmade, 3D-printed, decorative and personalised items.
Processing times may vary depending on the product, order quantity and level of personalisation.
Any applicable production or dispatch estimates will be communicated before purchase or agreed with the customer.
3. Shipping Costs
Shipping charges are calculated and displayed at checkout before payment.
The total delivery charge depends on the available shipping options and the customer's delivery address.
Customers can review the full order total before completing their purchase.
4. Delivery Times
Delivery estimates may vary depending on the destination, selected delivery service and processing requirements.
Where a delivery period has been agreed with the customer, we will deliver the goods within that agreed period.
Unless a different delivery period has been agreed, orders will be delivered without undue delay and within 30 days of the contract being made, in accordance with applicable UK consumer law.
If a delivery is delayed, please contact us for assistance.
5. Packaging
All products are packaged with care to help protect them during transport.
We use suitable protective packaging according to the size, shape and fragility of each item.
6. Damaged, Lost or Missing Orders
If your order arrives damaged, is incorrect, or has not arrived, please contact us at:
Please include your order number and a description of the issue.
Photographs of damaged items and packaging are helpful but are not required to exercise your statutory consumer rights.
PRINT3DG remains responsible for delivery where required by applicable UK consumer law.
7. Returns and Refunds
For information about cancellations, returns, faulty goods and refunds, please refer to our Return and Refund Policy.
To request return instructions, please contact print3dg@gmail.com, quoting your order number.
We will promptly provide the appropriate return address and instructions by email.
Our Glasgow correspondence address is not a parcel returns facility. Any statutory rights regarding the return of goods remain unaffected.
8. Customer Collection
PRINT3DG operates as an online business.
We do not currently offer customer collection or in-person shopping.
9. Contact Information
PRINT3DG
Email: print3dg@gmail.com
Website: https://www.print3dg.co.uk
Business correspondence address:
PRINT3DG
Clyde Offices
48 West George Street
Glasgow
G2 1BP
United Kingdom
This address is used for business correspondence and is not a customer collection point or parcel returns facility.
Nothing in this policy affects your statutory rights under applicable United Kingdom consumer law.